USERTrust intermediate certificate malformed
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Issue: Users receive errors USERTrust Legacy Secure Server CA is malformed or invalid. IE users may receive error: "Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site’s security certificate".
Example of USERTrust malformed certificate error in Chrome connecting to OWA:
Cause: The USERTrust intermediate cert issued by Comodo references an Entrust.net root cert that does not meet the new 2048-bit requirements.
Ramifications:
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Many third party certificates require an intermediate certificate reside in your certificate store. These instructions will walk you through the import process. The examples are for GoDaddy but apply to many other certificate providers.
1) Download the intermediate certificate from your certificate authority (GoDaddy, etc).
2) Open the mmc console (start, run, mmc)
3) click File > Add/Remove Snap-in...
4) select Certificates
5) select Computer account
6) certificates > All Tasks >