How to find and move the Exchange Arbitration Mailboxes

The Exchange System (Arbitration) Mailboxes, like 'Discovery Search' are created on the first Exchange server installed in the organization.  If you need to remove a database or uninstall Exchange you will need to move the arbitration mailboxes to a different database or different server, respectively. Command to search all databases for the arbitration mailboxes: get-mailboxdatabase | Get-Mailbox -Arbitration |ft name,database,servername Here is the command to determine if arbitration mailboxes Read more [...]

Exporting SSL Certificate (.pfx) from Windows Server and IIS

Issue:  You need to export the SSL Certificate and Private Key from your Windows Server (IIS).  Note: these instructions are valid for Windows Server 2003, 2008 R2 and 2012 (IIS 6, IIS 7.5, IIS 8). Solution: You will export the certificate and private key using the MMC console 1. Click start > run 2. Type MMC and click OK 3. Click on File > Add/Remove Snap-in... 4. Select Certificates and click Add 5. Select Computer Account, click Next 6. Leave Local Computer selected, click Finish 7. Read more [...]

Troubleshooting The Exchange Offline Address Book and Address Lists

Background: On any Outlook client, the Offline Address Book (OAB) is used when pulling the list of Outlook Contacts in order to address a message. The offline address book is only updated once every 24 hours, however the update can be forced by (send/receive, download offline address book).  To add more to the story, the Outlook Name Cache is a function of Outlook in which the "To:" line of a new email will automatically populate as soon as the user inputs the first letter of a recipient that they Read more [...]

How to use company logo w Cisco Registered Envelope Service Encryption

Issue: You would like to show your company logo rather than the Cisco logo when sending encrypted emails with the Cisco Envelope Service. Background: When recipients receive emails encrypted with the Cisco Registered Envelope Service (CRES), a cloud-based encryption key service, the Cisco logo is shown if Account Image Profiles have not been setup. Resolution: The Envelope Profile is what is used during provisioning to determine the logo that should be placed on a registered envelope Read more [...]

Outbound email messages stuck in OWA’s Drafts folder and are never sent out

Issue: You receive reports that users cannot send outbound email from the Exchange server in one of your sites Diagnosis steps: You attempt to test outbound mail with a test account using Outlook Web Access and out mail email immediately moves to the Drafts folder after you click 'send'. -You review the queue viewer, however there appears to be nothing stuck in the queues: -You attempt to telnet on Port 25 from the troubled server to a healthy server or healthy server to troubled server Read more [...]