Tag Archives: Exchange 2007

Troubleshooting The Exchange Offline Address Book and Address Lists

Background: On any Outlook client, the Offline Address Book (OAB) is used when pulling the list of Outlook Contacts in order to address a message. The offline address book is only updated once every 24 hours, however the update can be forced by (send/receive, download offline address book).  To add more to the story, the Outlook Name Cache is a function of Outlook in which the "To:" line of a new email will automatically populate as soon as the user inputs the first letter of a recipient that they Read more [...]

Outbound email messages stuck in OWA’s Drafts folder and are never sent out

Issue: You receive reports that users cannot send outbound email from the Exchange server in one of your sites Diagnosis steps: You attempt to test outbound mail with a test account using Outlook Web Access and out mail email immediately moves to the Drafts folder after you click 'send'. -You review the queue viewer, however there appears to be nothing stuck in the queues: -You attempt to telnet on Port 25 from the troubled server to a healthy server or healthy server to troubled server Read more [...]