Background: In order to utilize the IronPort encryption capabilities known as the “Cisco Registered Envelop Service (CRES)”, an Encryption Profile must be created and provisioned. These settings can be found under Security Services > Encryption.
Issue: You receive the following error when attempting to provision the Ironport Encryption service:
|Error||—||Unable to provision profile “Ironport_Encryption” for reason: Cannot find account.
Please make sure that you have correctly registered your appliance with the hosted service and try again, or contact customer support for assistance.
Resolution: You must submit the serial numbers of the Ironport appliances to a special e-mail address at Cisco (see below). Make sure you send the entire serial number of your Ironports.
“In order to have a CRES company account provisioned for your appliance,
please send an email to firstname.lastname@example.org with the following
1. Name of account: Usually a company name:
2. Email to be used for the Account Admin:
3. The serial number(s) of ESA appliances that will be doing the
Once Cisco processes your request you can attempt to provision the Ironport again using the Provision button and it should go through.