Ironport Encryption Provisioning issue: “Unable to provision profile for reason: Cannot find account.”

Background: In order to utilize the IronPort encryption capabilities known as the “Cisco Registered Envelop Service (CRES)”, an Encryption Profile must be created and provisioned.  These settings can be found under Security Services > Encryption.

Issue: You receive the following error when attempting to provision the Ironport Encryption service:

Error Unable to provision profile “Ironport_Encryption” for reason: Cannot find account.
Please make sure that you have correctly registered your appliance with the hosted service and try again, or contact customer support for assistance.

Resolution: You must submit the serial numbers of the Ironport appliances to a special e-mail address at Cisco (see below).  Make sure you send the entire serial number of your Ironports.

“In order to have a CRES company account provisioned for your appliance,
please send an email to with the following

1. Name of account: Usually a company name:
2. Email to be used for the Account Admin:
3. The serial number(s) of ESA appliances that will be doing the

Once Cisco processes your request you can attempt to provision the Ironport again using the Provision button and it should go through.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.